1/ How does the product work?

How long does one tube of Siluette last?
Each tube of Siluette contains cream for a month of use. That means that you have to buy one tube for each month you wish to follow the treatment.

How long should I use the cream to get the best results?
We recommend that you follow the treatment for at least 4-5 months to obtain the best results. That means that you have to buy at least 4-5 tubes as each tube contains a month of treatment.

When will I start to see the first results?
Our clients normally begin to see the first results after the second month of treatment.

2/ Doubts about payment methods and shipping

Can I order the shipping with UPS to Latinamerica, Asia, and Africa?
No, only shipping with TNT to these countries. At the moment there are some problems with these countries customs and we can only do the shipping with TNT to these countries.
I am not happy with the results, can I get my money back?
Our product is completely natural and results vary from person to person. Some organisms are more susceptible to change and hence the effect is much faster. We are so confident in the effectiveness of the product, that if you still want results, we can send 2 units of the product for free with UPS. The only condition is that by accepting this gift, you accept the total cancellation of the refund policy. If you on the contrary, still wish to proceed with the money refund and in accordance with the terms presented on our website, we will only make the refund if you:

1. Bought at least 2 units
2. Have used the product for 2 months
3. Intend to return the packages within the 7 days after the second month
4. Return all the products you bought (full or empty)

What do I have to do if I wish to return the products and get the money back?
You have to contact us by email and if you meet the conditions for the money back guarantee, we will send you a Refund Form you have to fill out and send back to us together with the products you are returning.
I do not have a credit card, is there another way I can pay?
Yes you can pay by making a money transfer to our account or with Western Union. Contact our customer care service for further details.
The system will not accept my credit card

If you have experiencing some problems while paying with credit card, please contact Click and Buy, www.clickandbuy.com. They are the company who are in charge of all the online payments.

3/ Having problems with your order?

Can I get in contact with your customer service 24 -7?
Yes, you can send us an email and we will get back to you as soon as possible. The emails are normally answered 2-3 times a day.

My order has not arrived? Who do I contact?
If your order has not arrived, please contact our customer service and give them the email address or name you used to order the product with. That way, they can find your order right away and help you as fast as possible.

Pour toute demande de remboursement nous vous invitons à lire les conditions explicites dans notre rubrique « garantie » et d’entrer en contact avec le service clients pour entamer la procédure.